W-ART – The Hotline for the Art of Waiting

An interactive art installation on the subject of waiting.
A production of the Servicepioniere (Servicepioneers) in coorporation with foolpool.

Happy waiting – The W-ART Phonebox

There’s an old English phonebox on your premises. What is there to discover? Curious, your guests crowd into the queue and wait. Only those who are patient enough will be rewarded with an intimate call to the W-ART hotline and other surprises in the phonebox.

Happy waiting – The W-ART Room

Finally a waiting room where you like to wait! After drawing an official W-ART waiting ticket, your guests wait patiently for their appointment with the W-ART consultant. How long the waiting takes and what the spectators can expect while waiting is not yet revealed here!

Everything comes to a good end for those who can wait!

Videos – More beautiful waiting

Photos – More beautiful waiting


W-ART is a theatrical service innovation

W-ART is an artistic telephone hotline and service innovation.

In an installative performance, a telephone number is communicated to the waiting audience. When called on the W-ART hotline, their guests land in a modular, interactive telephone radio play on the subject of waiting and philosophize about waiting while waiting.

The hotline menu offers numerous options

  • Take a break and “wait” for yourself
  • Tips to use your time efficiently
  • Practising patience
  • Chilling
  • Waste time

In addition, the W-ART consultants support the guests on site in queuing and twiddling their thumbs.

Call and test a short version of the W-ART hotline: 0180 3 105 105 (German number and language)

English language available (but not as teaser).
Costs for a call to the W-ART Hotline:

  • Within Germany: 9 cent/min from a landline, up to 42 cent/min from a mobile network.
  • Outside Germany: plus telephone connection to Germany.

The number for the complete demo version of W-ART is available on request.


Audience Award Schauspiel Köln, Festival “The City of Tomorrow”(2017)
German Call Center Award 2017 (CCV Quality Award) Category Image Promotion
Link to a press release in the call center trade magazine “SQUT” (p. 32-35)

More Informations

Number of actors: Telephone Box 2, W-ART Room 3

Duration: Up to 6 hours. The players take turns in supporting the installation. The telephone hotline can be reached non-stop at your event. 

Content: By default, approx. 20 minutes of sound and text material are stored. However, you can help design the hotline according to your own wishes: In addition to the existing radio play elements, store important information about your event that you want to communicate to your guests via mobile phone call.

Genre: Art installation, performance, hotline, infotainment

Program: Be used as permanent installation, mobile performance, information / knowledge / service and entertainment module

Occasion: Big Event, Concert, Fair, Incentive, Business Opening, Gala Event, Company Celebration, Event, Theatre Festival, Music Festival, Amusement Park, State Garden Show and all other places where people are waiting in queues

Language: German or English by default. The hotline can also be produced in other languages on request and at an extra charge

Other: Long-term installation, also without actors by arrangement

Why do I always end up in the slowest queue?