W-ART – The hotline for the art of waiting

A production of the Servicekomplizen in coorporation with foolpool.

W-ART as a theatrical service innovation

W-ART is an artistic telephone hotline and service innovation that helps to relax waiting situations at your event with a wink.
In a mobile, theatrical performance, several W-ART consultants communicate a free telephone number to the waiting audience.
When calling the W-ART hotline, the guests end up in a modular, interactive telephone audio play on the subject of waiting and philosophize about waiting while waiting.

The hotline menu offers numerous options: You can take a break and be a service to yourself. Those in a hurry will receive tips on how to use their time efficiently. It is also possible to exercise patience, hang out or talk live with a telephone consultant who is waiting for callers in a call centre. In addition, the W-ART consultants on site involve the guests in entertaining activities and give shortest workshops in waste of time, twiddling thumbs and queuing.

W-ART as an art-installation

W-ART can also be presented as a static art installation: At a fictitious bus stop, those present are waiting for a bus that will never arrive. They wait in the W-ART Hotline and can acquire a W-ART certificate at the W-ART Info.
Near the bus stop there are hidden QR codes, which you can use with your mobile phone to find further information and research material on the subject of waiting.


W-ART won the Audience Award at the Open Call of Schauspiel Köln for the festival “The City of Tomorrow” (2017).
W-ART was awarded the German Call Center Award 2017 (CCV Quality Award) in the image promotion category.

Link to a press report in the call center magazine “SQUT” (p. 32-25).

W-ART was developed in cooperation with the Cologne-based communications service provider Jäger + Schmitter DIALOG.

Video W-ART The art of waiting

Number of actors by arrangement

Duration: The telephone hotline is available non-stop at your event. Working hours of the call center agent and performers by arrangement

Content: By default, approximately 45 minutes of audio and text material are stored. However, you can design the hotline according to your own wishes: In addition to the existing radio play elements, store important information about your event that you want to convey to your guests via mobile phone call or place a competition. In addition to the mobile W-ART consultants, the telephone number is communicated to the guests with posters, flyers or in the programme booklet. Ideal for events and places with waiting situations

Genre: Art installation, performance, hotline, infotainment

Program: be used as permanent installation, mobile performance, information / knowledge / service and entertainment module

Occasion: Big Event, Concert, Fair, Incentive, Business Opening, Gala Event, Company Celebration, Event, Theatre Festival, Music Festival, Amusement Park, State Garden Show and all other places where people are waiting in queues

Language: German or English by default. The hotline can flexibly be adapted to all desired languages

Why do I always end up in the slowest queue?